To consider the Service Delivery Plan 2024-25 April to December Update (CFO/82/24).

Chief Fire Officer, Nick Searle introduced the report and updated Members on the performance of Merseyside Fire and Rescue Service against the objectives and the performance targets/outcomes as set out in the Service Delivery Plan 2024/25 for the period October to December 2024 (Quarter 3).

It was advised that the Key Performance Indicator (KPI) TC05 for Special Service Calls, no longer had a set target and was for quality assurance purposes only. It was noted that this decision was made due to the type of incidents attended, and under agreement of the service to not discourage any calls.

Additionally, for similar reasons, KPI FC13 Total False Alarms Attended, discounting False Alarm Good Intent and KPI FC24 Total Number of False Alarm Good Intent attending including Non-Alarm Receiving Centre Domestic Incidents, no longer have a target and were also recorded for quality assurance purposes.

Chief Fire Officer, Nick Searle highlighted the performance detailed for the period April to December 2024, which was detailed within the report’s appendices.

Members were directed to page 26 of the report, which detailed the number of fatalities resulting from accidental dwelling fires, specifically noting an increase to seven, compared to the previous year.

Members were advised that the Prevention team had undertaken additional efforts to identify any recurring trends for key areas of focus for the upcoming year.

Attention was drawn to page 32, where Members noted KPI TD09, displaying the percentage of available shifts lost to sickness absence for all personnel. It was advised that the figures presented were above target at 4.36%, with the target set at 4%. It was explained to Members that the figures were above target due to Norovirus and heavy colds, which lasted a considerable amount of time and still would have an impact on service.

RESOLVED that the attached Service Delivery Plan reports (Appendices A-I) for publication on the website be approved.