To consider Report CFO/039/19 of the Chief Fire Officer, concerning scrutiny of performance against the objectives and performance targets/ outcomes, as set out in the Service Delivery Plan 2018/19 for the period April 2018 to March 2019.

Members considered Report CFO/039/19 of the Chief Fire Officer, concerning scrutiny of performance against the objectives and the performance targets/outcomes as set out in the Service Delivery Plan 2018/19 for the period April 2018 to March 2019.

Members were provided with a presentation in support of this report, by Jackie Sutton – IRMP Officer.

Members were advised that although the report is presenting the recorded performance for the period December 2018 to March 2019, it does in fact provide performance information for the entire financial year, as the figures are cumulative.

They were also informed that a “RAG” system has been introduced for action statuses, with Green indicating that an action is now complete and is business as usual; Amber indicating that the action is in progress; and Red signifying that the action has not yet commenced.

In terms of the Key Performance Indicators (KPI’s), Members were advised that performance around some of the KPI’s, was impacted by the particularly warm weather experienced during the summer months, which resulted in a peak in incidents.

The presentation highlighted to Members, a number of KPI’s that were on target (green), including:

·         total number of primary fires.

·         number of accidental dwelling fires.

·         number of deliberate fires in occupied and unoccupied properties.

·         number of deliberate ASB fires attended.

·         Total number of false alarms attended.

·         Sickness absence.

·         Attendance standard.

·         Number of injuries occurring in accidental and deliberate dwelling fires.

Members were informed that during 2018/19, there were unfortunately 4 fatalities in accidental dwelling fires, although this is the lowest number recorded. It was also highlighted that each fatality occurred within an area of high deprivation.

The presentation went on to advise of KPI’s where performance was within 10% of the target (amber), which are as follows:

·         Total number of incidents attended.

·         Percentage of 999 calls answered within 10 seconds.

·         Total number of fires attended.

·         Total number of secondary fires attended.

·         Total carbon output of all buildings.

Members were advised that most of these KPI’s where affected by the protected hot weather; and resultant increase in incidents and calls.

With regards to total carbon output of all buildings, it was noted that a contributory factor to the performance being over target, is likely to be increase in the water usage at the Training and Development Academy, due to recruit courses.

Members were then informed that the performance target for the following KPI’s, was not achieved:

·         Total number of emergency calls received.

·         Total number of special services attended.

·         Number of RTC’s.

In relation to total special services, it was explained to Members that some of those incidents we would not want to reduce, for example those that we attend on humanitarian grounds; and others, MFRA are not able to influence[HJ(1] , such as assisting other agencies and lift rescues. Therefore, Members were advised that for next year, special services will be recorded for assurance only, with no targets set.

With regards to the number of RTC’s attended, Members were advised that these have increased, as have  ...  view the full minutes text for item 3